Fees are charges applicable to students for the provision of vocational education and training programs. Each student will be provided with the following information upon enrolment: The competencies to be achieved; The stages of the training program; The assessment to be used within the program; The criteria or standards on which assessment will be based; Any time frames for submission of work for assessment; The relationship between off-the-job and on-the-job assessment.

Where there is more than one stage for a training program, a student may not commence the next stage of the training program until the previous stage has been completed.

Students will be required to arrange and pay for all costs of transport and/or accommodation in connection with the training program.

We have sound management practices to ensure effective service to students and other clients. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence and issued in accordance with national training package requirements. Our quality focus includes Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Grievance and Appeal Policy, an Access and Equity Policy and student welfare and guidance services. Where necessary, arrangements will be made for those students requiring literacy and/or numeracy support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients. Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.

The Queensland Academy of Fitness will assist students make arrangements for literacy and/or numeracy assessment support if required. Where welfare and guidance services are required, the Queensland Academy of Fitness will refer students to a range of appropriate agencies that provide these professional services. These agencies may charge a fee to the student for the provision of welfare and guidance services.

Grievances/customer complaints may come from several sources including, but not limited to, past or current students, employers, suppliers and service providers. The Queensland Academy of Fitness recognizes that any individual or organisation may seek to lodge a formal grievance/complaint from matters relating to any operations of the Queensland Academy of Fitness including any action of employees.

The Queensland Academy of Fitness recognizes that any student may seek to appeal against any matters relating to their training and assessment including, but not limited to, the results of assessment, recognition of prior learning and/or penalty imposed due to cheating or plagiarism.

1. Any complaint or appeal must be lodged in writing within 7 days of the matter occurring.
2. The appeal or grievance will be heard by a QAF staff member not directly involved in the matter within 14 days of receiving the written complaint or appeal.
3. The outcome of the appeal or grievance, including the reasons for the decision, will be put in writing and forwarded to the complaintee within 28 days of receiving the written complaint.
4. If the complaintee is not satisfied with the outcome, they have the option of appealing to outside agencies such as the Department of Employment and Training and/or the Office of Fair Trading.

Certain government legislation including the following Acts may affect your participation in vocational education and training:

The federal Privacy Act covers the collection, use and disclosure, quality and security of personal information. The federal Privacy Act also gives you rights to access and correct personal information about you. You also have the right to make a complaint if you think your personal information has been mishandled.

The eleven Information Privacy Principles in the federal Privacy Act protect your personal information and give you rights in the way Commonwealth and ACT government agencies handle your information.

The ten National Privacy Principles in the federal Privacy Act protect your personal information and give you rights in the way private sector organisations, including some small businesses handle the information.

The objectives of this Act are—

(a) to establish a system for the effective and efficient provision of high quality vocational education and training to meet the immediate and future needs of industry and the community
(b) to provide mechanisms for employees, employers, associations of employees or employers and the community to advise government on vocational education and training needs and priorities to meet those needs; and
(c) to support the continued development of high quality training by and within industry; and
(d) to facilitate the provision of vocational education and training that is relevant to employment and encourages the generation of employment opportunities; and
(e) to regulate the registration of training organisations within the State; and
(f) to further the commitment by the States, the Territories and the Commonwealth, in partnership with industry, to work together to increase the participation of Australians in an integrated national vocational education and training system that allows for local diversity; and
(g) to promote a community commitment towards supporting young people in the compulsory participation phase;
(h) to implement initiatives that are consistent with the ministerial declaration ‘Stepping forward: improving pathways for all young people.

An Act to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity and from sexual harassment and certain associated objectionable conduct

(1) The objective of this Act is to prevent a person’s death, injury or illness being caused by a workplace, by workplace activities or by specified high risk plant.
(2) The objective is achieved by preventing or minimising a person’s exposure to the risk of death, injury or illness caused by a workplace, by workplace activities or by specified high risk plant.
(3) This Act establishes a framework for preventing or minimizing exposure to risk.

An Act regulating work experience provided to students as part of their education. A work experience arrangement is an arrangement made between a student’s educational establishment and a person (the work experience provider) under which the person will provide experience (work experience) to the student as part of the student’s education.

The Copyright Act 1968 (Cth) is federal legislation, and applies throughout Australia. The Act sets out how copyright applies for material created both before and after 1968, and has been regularly amended since 1968. The Act deals not only with copyright rights, but also with performers’ rights and the “moral rights” of individual creators. Copyright protects: textual material, computer programs, compilations, artistic works, dramatic works, musical works, cinematograph films, sound recordings, broadcasts, published editions.

The principal objects of this Act are:

(a) to promote the principle that employment for women should be dealt with on the basis of merit; and
(b) to promote, amongst employers, the elimination of discrimination against, and the provision of equal opportunity for, women in relation to employment matters; and
(c) to foster workplace consultation between employers and employees on issues concerning equal opportunity for women in relation to employment.

1. WORKCOVER QUEENSLAND AMENDMENT ACT 1999,Act No. 17 of 1999
2. WORKCOVER QUEENSLAND AND OTHER ACTS AMENDMENT ACT 2000,ACT NO. 61 OF 2000
3. WORKCOVER QUEENSLAND AMENDMENT ACT 2001
4. WORKCOVER QUEENSLAND AMENDMENT ACT 2002

This Act establishes a workers’ compensation scheme for Queensland providing benefits for workers who sustain injury in their employment, for dependants if a worker’s injury results in the worker’s death, for persons other than workers, and for other benefits.

1. WORKPLACE RELATIONS AMENDMENT (TERMINATION OF EMPLOYMENT) ACT 2001
2. WORKPLACE RELATIONS LEGISLATION AMENDMENT(REGISTRATION AND ACCOUNTABILITY OF ORGANISATIONS) (CONSEQUENTIAL PROVISIONS) ACT 2002

The principal object of this Act is to provide a framework for cooperative workplace relations which promotes the economic prosperity and welfare of the people of Australia by: (a) encouraging the pursuit of high employment, improved living standards, low inflation and international competitiveness through higher productivity and a flexible and fair labour market.

Commonwealth, State and Local Legislation can be viewed in full at http://www.qld.gov.au/services_for_queenslanders/law_and_safety/you_and_the_law.html

A full refund, less $400.00 administration fee, will be given to students who cancel/withdraw their enrolment in writing within 7 days of the date of the QAF Confirmation of Enrolment letter. No refunds will be given after 7 days of the date of the QAF Confirmation of Enrolment letter. In circumstances where a student has entered into a payment plan for payment of course fees and withdraws from the course after 7 days of the date of the QAF Confirmation of Enrolment letter, the student will be liable for all payments due under the agreed payment plan.

In cases where students are suffering from a medical ailment and are able to provide adequate documentation of such, upon application in writing the students enrolment may be suspended for a period of no more than 6 months. No refund of course fees apply and the student will still be liable for all payments due under the agreed payment plan (if applicable).

Upon written request, and upon making an appointment with appropriate QAF staff member, students are to be access to all of their personal records held by QAF.

Recognition of Prior Learning (RPL) is the acknowledgement of your current skills and knowledge that you may have obtained through life experience, education, work experience or previous training. To apply for RPL you will collate a series of documents and other evidence to present for assessment. You will need to collect your documents from a variety of sources. The evidence you submit may be a combination of certificates or awards, work samples, research material, references or testimonials, videos, photos or other items which provide evidence of your skills and knowledge. Upon enrolment, please contact your tutor who will assist you complete a formal Recognition of Prior Learning Application.

The Queensland Academy of Fitness recognises AQF qualifications and Statement of Attainments issued by any other Registered Training Organisations (RTO). Students will receive a full credit transfer for each competency completed with another RTO.

The Queensland Academy of Fitness access and equity policy ensure that there is no discrimination towards any group or individuals in any form, inclusive of gender, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical, intellectual or psychiatric disability, homosexuality or age.

Queensland Academy of Fitness staff are responsible for adhering to and implementing the Queensland Academy of Fitness access and equity policy.

Training and assessment programs are designed and wherever possible, facilities set up, to enhance flexibility of delivery in order to maximize the opportunity for access and participation by students with special needs.

All assessment must be submitted by the time specified for a result to be recorded. A student shall not cheat or attempt to cheat in any exam or other assessment. Students may not submit as assessments any work that has been derived from another source. All information sources must be properly acknowledged.

Results of assessment will be made to students on a progressive basis throughout the training program. A statement of attainment will be forwarded to each student within 21 days after the completion of every stage of the training program.

Any student who on account of a special need is unable to undertake assessment at the place appointed may apply for special arrangements to be made.

During participation in a training program, students must comply with the following:

• Act ethically and responsibly
• Refrain from consumption of alcohol or drugs
• Comply will all directions of QAF staff

Failure to comply with the above, may result in the student being suspended from participation in the training program.

The Queensland Academy of Fitness has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers to assist in the improvement of the quality of service provided by the Queensland Academy of Fitness.

The Queensland Academy of Fitness markets our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organization or training product.